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Measuring the Quality of E-Banking Services through Gap Analysis: A Study o.n the Banking Industry of Bangladesh
Bhattacharjee, Dr. Milan Kumar
;
Sarbabidya, Surajit
(
Premier University, Chattogram
,
2009
)
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Author
Bhattacharjee, Dr. Milan Kumar (1)
Sarbabidya, Surajit (1)
Subject
E-Banking, service quality, Gap Analysis, SERVQUAL, Customer Satisfaction (1)
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Date Issued
2009 (1)
Has File(s)
Yes (1)